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Medicaid Travel Offices Reduce Hours

BBAHC is sharing the announcement that Medicaid Travel Offices, HMS Gainwell and Corporate Travel Management, are moving to reduced hours on November 1, 2025 and will be closed on weekends.

What does this mean for patient travel?

  • If a patient or patient/escort are stuck in transit, Corporate Travel Management (formerly STO) will book the patient or patient/escort for the next available flight.  The PA (Prior Authorization) will need to be updated on the next open HMS business day.
  • Urgent travel during the weekend will need to be reviewed by the Provider if a TA (Travel Authorization) or Medevac is necessary.
  • Non-emergent travel will need to be rescheduled.

What can I do to avoid travel delays and disruptions?

Submit your patient travel requests early.  Contact BBAHC patient travel with any questions or concerns in advance of your scheduled travel date.

 

Important Contact Information

BBAHC Patient Travel
Hours:  Monday-Friday, 8:00 am – 5:00 pm
Phone:  (907) 842-9336
Email:  patienttravel@bbahc.org
After Hours/Weekends:  Contact the BBAHC Emergency Department at (907) 842-9244. 


HMS Gainwell 1(907) 644-6800 or 1 (800) 770-5650
Monday-Friday 7:00AM-6:00PM AKST
Saturday-Sunday CLOSED


Corporate Travel Management 1 (800) 514-7123
Monday-Friday 8:00AM-5:00PM AKST
Saturday-Sunday Urgent Only – Select 0 for the on-call representative

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Bristol Bay Area Health Corporation manages Kanakanak Hospital, a critical access facility, which is Joint Commission accredited, receives Health and Human Services funding, and is covered through the Federal Tort Claim Act with respect to certain health or health-related claims, including liability for medical malpractice claims, for its officers, board members, employees, and certain health profession contractors and health profession volunteers. Bristol Bay Area Health Corporation is recognized by the US Government and State of Alaska as a tribal organization under PL 93-638.